At G & H DEVELOPMENTS PTY. LTD, we design and curate personal relaxation and travel comfort accessories—including inflatable U-shaped neck pillows, contoured blackout eye masks, and cozy cotton earmuffs. We are committed to ensuring you are completely satisfied with your purchase. This Return and Refund Policy outlines your rights and options for returns, replacements, and refunds under applicable Australian Consumer Law and our merchant standards.
1. Overview & 30-Day Return Guarantee
We offer a 30-day standard return window starting from the day your package is confirmed delivered by the carrier. If 30 days have elapsed since your delivery date, we unfortunately cannot offer a discretionary return or exchange, though statutory warranties remain fully intact.
2. Product Specific Hygiene & Condition Criteria
Because our merchandise consists of personal wellness and sleep accessories used directly against the skin, strict hygiene standards apply to protect customer safety:
| Product Category |
Mandatory Return Condition |
Hygiene Requirement |
| Inflatable U-Shaped Pillows |
Must be completely deflated, folded in original packaging, and show zero signs of inflation nozzle contact or skin oils. |
Sealed hygienic sleeve must remain unopened for change-of-mind returns. |
| Sleep & Travel Eye Masks |
Unworn, unwashed, and free from makeup, hair products, fragrances, or lint. |
Original plastic sealing wrap and fabric tag must be attached. |
| Cotton Earmuffs |
Unwashed, clean, with intact headband structure and pristine cotton fleece texture. |
Free from human hair, perfume scent, or external outdoor residue. |
3. How to Initiate a Return Request
To start a return, please follow our streamlined customer authorization process before shipping any items back to our administrative address:
Step 1: Contact Customer Support
Send an email to [email protected] with your order number, item(s) you wish to return, and the specific reason for the request.
Step 2: Obtain RMA Authorization
Our support team will review your request within 24 hours and issue a Return Merchandise Authorization (RMA) along with designated instructions.
Step 3: Secure Packaging
Pack the unused pillow, eye mask, or earmuff in its original box with all tags intact. Write your RMA number clearly on the exterior box.
Step 4: Dispatch Package
Ship the return parcel via a trackable postal service and email the tracking number to our support team for monitoring.
4. Return Shipping Costs & Responsibilities
Responsibility for return shipping charges depends on the reason behind the return request:
-
Change of Mind / Preference: The customer is responsible for covering return shipping fees. Initial shipping charges incurred at checkout are non-refundable.
-
Defective, Damaged, or Incorrect Items: If you received a damaged inflatable pillow, defective air valve, or incorrect color eye mask, G & H DEVELOPMENTS PTY. LTD will provide a pre-paid return label or fully reimburse return freight.
5. Inspection & Refund Processing Timeline
Once your returned package arrives at our facility, our quality control team will inspect the items to confirm hygiene seal integrity and condition compliance.
| Processing Phase |
Estimated Timeline |
What to Expect |
| Facility Arrival & Audit |
1–3 Business Days |
Verification of original packaging, air valve leak checks, and fabric hygiene verification. |
| Refund Approval Notification |
Within 24 Hours Post-Audit |
Email notification confirming approval or explaining any condition rejection. |
| Financial Reversal |
3–7 Business Days |
Refund credited back to original payment method (Credit Card, PayPal, Shopify Payments). |
6. Damaged, Air-Leaking, or Defective Items
We take immense pride in product quality. Inflatable travel pillows undergo air pressure seal testing, and eye masks undergo stitching checks. However, if your order arrives flawed:
- Inspect your parcel immediately upon arrival.
- If you discover an air leak in your U-shaped pillow or defective elastic on an eye mask, contact us at [email protected] within 7 days of delivery.
- Include photos or a short video demonstrating the defect. We will immediately dispatch a replacement item at zero extra cost to you or process a full refund.
7. Statutory Rights under Australian Consumer Law (ACL)
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
8. Official Merchant Contact Details
For all inquiries regarding returns, exchanges, refunds, or product care instructions, please contact our merchant support office directly:
G & H DEVELOPMENTS PTY. LTD - Returns Department
Company Name: G & H DEVELOPMENTS PTY. LTD
Head Office Address: 60 King St, Warragul VIC 3820, Australia
Online Storefront: dffwye-xe.myshopify.com
Product Focus: Inflatable U-Shaped Travel Pillows, Blackout Eye Masks & Soft Cotton Earmuffs
